Joya 9 Bed Privacy Policy — Your Data Is Protected

Joya 9 Bed collects information from members for various purposes. This may happen directly from you or automatically as you use our platform. Joya 9 Bed only collects the information genuinely necessary to provide its services.

During registration, you provide your full name, mobile number, email address, date of birth, and password. For KYC verification, a copy of your national ID or passport may be required. This information is used to verify your identity and prevent fraud.

Joya 9 Bed uses the data it collects for specific, limited purposes only. No information is ever used beyond those approved purposes. Below, we transparently outline exactly what your data is used for.

• For account creation, management, and verification.
• For processing deposit and withdrawal transactions.
• To send bonuses, promotions, and offers (with your consent only).
• For fraud and money laundering prevention.
• For customer support and complaint resolution.
• To promote responsible gaming and help prevent addiction.
• To fulfill legal obligations.

From the moment you register with Joya 9 Bed, your data is stored on secure, encrypted servers. All data is retained for as long as your account remains active. Even after an account is closed, certain data may be retained for a defined period for legal and regulatory reasons.

• Data for active accounts is retained for the duration of the account.
• Financial transaction records are retained for a minimum of 5 years.
• KYC documents are retained in accordance with legal requirements.
• Data is securely deleted once it is no longer required.

Joya 9 Bed may share data with trusted third parties in limited circumstances — such as payment providers (bKash, Nagad, Rocket), technology service providers, and legal authorities. Each of these parties operates under strict confidentiality agreements.

Cookies are used on the Joya 9 Bed website. Cookies are small data files stored in your browser that help improve website functionality. Joya 9 Bed uses three types of cookies — essential cookies, functional cookies, and analytics cookies.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: To review site usage and improve our services.

Joya 9 Bed believes every member should have full control over their own data. That is why we uphold the rights listed below. To exercise any of these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under specific conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may restrict how your data is processed.
• Right to Portability: You have the option to download a copy of your data.
• Right to Object: You may object to certain types of data processing.

Joya 9 Bed strictly does not collect data from anyone under the age of 18, and minors are not permitted to use the platform. Age verification is mandatory at the point of registration.

If a minor has created an account by mistake and this comes to our attention, the account will be closed immediately and all collected data will be deleted. If a parent or guardian becomes aware of their child's account, please notify Joya 9 Bed right away.

Joya 9 Bed has put in place multiple technical and organizational measures to safeguard your data. Beyond technical security, every member of our team is trained in privacy protection.

• Data transmission is secured with 256-bit SSL/TLS encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is used to keep your account secure.
• Suspicious login attempts are automatically detected and blocked.
• Data storage is encrypted and secured with backups.
• Employee access to data is restricted on a need-to-know basis.

Joya 9 Bed may update this privacy policy, in part or in full, at any time. Members will be notified of significant changes via their registered email address or through a notice on the website.

• Continued use of the service after any changes constitutes acceptance of the updated policy.
• The date of the latest update will always be displayed at the top of this page.
• Previous versions of the policy are available on request through support.

For any questions, requests, or complaints regarding the privacy policy, please contact the Joya 9 Bed support team. We take every matter seriously and respond as promptly as possible.